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- We offer DHL express shipping for international orders and AusPost express shipping for AU orders.
- Orders over $250 AUD / $170 USD / $270 NZD qualify for free express shipping.
- AusPost Express: $12 AUD / DHL express: $15 AUD
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- Orders placed before 12pm AEST are dispatched the same day.
- Orders dispatched after 12pm AEST will be dispatched the next business day.
- Orders placed over the weekend will be dispatched Monday once trading hours have recommenced.
- Orders placed during sale periods or peak season will be dispatched within 48hrs during business trading hours.
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We accept Visa, MasterCard, AMEX, Afterpay (AU customers only), Apple Pay, PayPal and store credit.
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Unfortunately once an order is placed we can not make any changes. Please ensure you choose your items carefully and provide the correct information for delivery.
If you need help with your order please reach out to our customer care team urgently at customercare@dawnmarieaus.com
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If you are missing items or have received the incorrect order. Please reach out to our customer care team at customercare@dawnmarieaus.com
Please provide your order number and details of missing or incorrect items. Our team will look into this issue and have this resolved as soon as possible.
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For our US customers, shipping is DDP (duties and taxes included) This does not include US state sales tax.
For all other countries, duties and taxes are not covered. Customers may be liable to these charges depending on their country's laws.
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- Customers have the option to return for exchange or store credit. We do not offer refunds unless an item was received damaged or faulty.
- Returns must be lodged and returned within 30 days of the order being placed.
- We offer free shipping on orders over $250AUD. However, in this case, customers are responsible for return shipping cost.
- Items must be returned in their original condition with hygiene stickers and tags still attached. If items are returned washed, worn or soiled, the return will be automatically rejected and it will be the customers responsibility to pay, to have this item returned.
- If the item is no longer available, a store credit will be applied to the return.
- Store credits are valid for 12 months and can be used storewide, online only.