Customer Care

Orders placed over the weekend will be dispatched Monday once trading hours have recommenced.

During sale periods or peak season we ask that customers allow 48 business hours for their order to be dispatched.

If your yet to receive your shipping confirmation please reach out to customercare@dawnmarieaus.com

We accept Visa, MasterCard, AMEX, Afterpay (AU customers only), Apple Pay, PayPal and store credit.

Unfortunately once an order is placed we can not make any changes.

Please ensure you choose your items carefully and provide the correct information for delivery.

If you need help with your order please reach out to our customer care team urgently at customercare@dawnmarieaus.com

If you are missing items or have received the incorrect order. Please reach out to our customer care team at customercare@dawnmarieaus.com

Please provide the following in your email so that we can rectify the issue for you straight away.

1. Order number

2. State if this is an incorrect order or missing items.

3. Provide an image of what you received.

Our team will get back to you within 24hrs of lodging your enquiry.

For our US customers, shipping is DDP (duties and taxes included) This does not include US state sales tax.

For all other countries, duties and taxes are not covered. Customers may be liable to these charges depending on their country's laws.

Customers have the option to return for exchange or store credit. We do not offer refunds unless an item was received damaged or faulty.

Items must be returned in their original condition with hygiene stickers and tags still attached. If items are returned washed, worn or soiled, the return will be automatically rejected and it will be the customers responsibility to pay, to have this item returned.

If the item is no longer available, a store credit will be applied to the return.